SAU 70 is seeking applicants for a Long Term Substitute in the Technology Department. This position runs from approximately 9/28/26 until 12/18/26, and will be working at the Richmond Middle School and Bernice A. Ray Elementary School in Hanover, New Hampshire. This role provides technical support to the users in the building, and manages a broad variety of general and technical tasks related to network use, system maintenance, user accounts and help desk management.
The ideal candidate will have technical aptitude, a willingness and ability to learn new things, effective communication skills, and the ability to provide outsanding customer service to both students and staff.
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POSITION TITLE: Educational Assistant - Technology
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Job Description Approved By: SAU 70
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Date:
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5.2018
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General Purpose:
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Provides technical support to the users in the building. Manages a broad variety of general and technical tasks related to network use, system maintenance, user accounts and help desk management.
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Reports to:
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Technology Coordinator/Building Administrator
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Supervises:
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N/A
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POSITION DUTIES AND RESPONSIBILITIES:
Except as specifically noted, the following functions are considered essential to this position:
- Provides daily assistance with a broad variety of general and technical tasks
- Meets the required, assigned schedule to promote a professional help desk experience
- Exhibits professional behavior which meets a high standard of ethics and confidentiality and contributes to a positive school climate
RESPONSIBILITIES may include but are not limited to the following:
- Assists faculty, students, parents and visitors who have needs related to the department
- Assists with the supervision of students when students are in the Lab and/or when requested
- Assists with organization of the tech department facilities, helping to keep it organized, accessible, and safe
- Familiarizes self with school and SAU policies and procedures
- Carries out other tasks as assigned
SPECIFIC TECHNOLOGY RESPONSIBILITIES may include but are not limited to the following:
- Be available to clientele via phone, email, in person, and via the helpdesk ticket system
- Troubleshoot and solve username, login, and passwords issues related to tech and personal resources
- Assist students and staff in use of printers, scanners, computers, tablets, chromebooks, cables, and other tech peripherals
- Maintain accurate inventory of resources
- Maintain confidentiality of technical resources and information
- Direct helpdesk issues that can not be solved to the appropriate party
- In coordination with the Media center staff, offer direct assistance regarding AV and peripheral connections
- Assist with department projects, specifically beginning of year and end of year deployment
- Research potential solutions to user issues
- Assign roles and permissions as they pertain to student and staff accounts
- Update the website as requested
- Communicate with staff in a variety of methods including email, in person, phone, via group discussion forums
- Develop documentation and self-serve resources for users on common issues
- Maintains accurate reservation calendar for labs, carts, devices, and staffing.
- Attend team and department meetings as requested
- Provide Media Center coverage due to absence
- Maintain a positive and enthusiastic attitude in a often chaotic and stressful environment.
- Other duties as assigned
- Must comply with all SAU 70 District policy and building / department rules, procedures, practices and objectives.
This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.
Evaluation:
- Performance of duty responsibilities will be reviewed annually by the Tech Coordinator or designee
TERMS OF EMPLOYMENT:
MINIMUM QUALIFICATIONS:
Education and Experience:
- One to Two (1-2) years of relevant experience
Necessary Knowledge, Skills and Abilities:
- Skills and abilities in organization, time management, and record keeping.
- Ability to collaborate and communicate effectively with other professionals in a team setting.
- Ability to interact positively and effectively with parents, students, staff, and administrators.
- Ability to maintain confidentiality at all times.
- Ability to remain calm in difficult situations.
- Ability to successfully multitask within role.
- Ability to communicate effectively with others, both orally and in writing.
- Ability to understand and follow oral and/or written policies, procedures and instructions.
- Willingness to learn management of a variety of operating systems, databases, and applications
- Attention to detail and willingness to comply with strict protocols associated with cybersecurity and network access
- Ability to work with minimal supervision
- Ability to maintain confidentiality at all times
- Maintain a positive and enthusiastic attitude in a often chaotic and stressful environment
- Good people skills __ ability to instruct users across a wide spectrum of skill levels
- Must comply with all District policy and building/department rules, procedures, practices and objectives
LICENSURE AND CERTIFICATION REQUIREMENTS:
PHYSICAL ACTIVITY REQUIREMENTS:
Primary Physical Requirements:
(Not, Rarely, Occasionally, or Frequently Required)
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1. Lift up to 10 lbs:
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Frequently required
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2. Lift 11 to 25 lbs:
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Frequently required
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3. Lift 25 to 50 lbs:
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Rarely required
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4. Lift over 50 lbs:
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Not required
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5. Carry up to 10 lbs:
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Frequently required
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6. Carry 11 to 25 lbs:
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Rarely required
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7. Carry 26 to 50 lbs:
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Not required
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8. Carry over 50 lbs:
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Not required
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9. Reach above shoulder height:
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Occasionally required
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10. Reach at shoulder height:
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Occasionally required
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11. Reach below shoulder height:
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Occasionally required
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12. Push/Pull:
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Rarely required
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Hand Manipulation:
(Not, Rarely, Occasionally, or Frequently Required)
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1.Keyboarding:
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Frequently required
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2. Gross Manipulation:
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Frequently required
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3. Fine Manipulation:
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Frequently required
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Other Physical Consideration:
(Not, Rarely, Occasionally, or Frequently Required)
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1. Twisting:
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Not required
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2. Bending:
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Occasionally required
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3. Crawling:
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Not required
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4. Squatting:
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Occasionally required
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5. Kneeling:
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Not required
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6. Crouching:
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Occasionally required
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7. Climbing:
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Not required
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8. Balancing:
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Rarely required
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During the Work Day, Employee is Required to:
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1. Sit:
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up to 3 consecutive hours
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2. Stand:
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up to 3 consecutive hours
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3. Walk:
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up to 1 consecutive hour
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Cognitive and Sensory Requirement(s):
- Effectively exchange and receive information and instructions, and respond to inquiries;
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- Communicate with others;
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- Observe students and staff to ensure safety
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Work Environment: Inside: up to 100%
Outside: up to 20%
Work Surface(s): Office Desk, Office Chair
Tile floor, WorkBench,
Other Training, Skills and Experience Requirements:
Ability to work with staff, students, parents, and the community
Other Considerations and Requirements:
The physical demands of an employee in the tech department vary throughout the day. The employee will be required to meet user needs which could involve moving to a classroom locations and working with network components under desks, in ceilings, or behind furniture. While rare, these tasks can require additional precautions related to safety of the employee.
Applicants will be subjected to a criminal background check as required by state law.